Shipping policy
Shipping Policy:
1.1
ALL ITEMS ARE SHIPPED VIA PALLET CARRIER ON 24 HOUR WHEN UPGRADED, 48 HOUR OR 72 HOUR AS STANDARD.
LIST OF DELIVERY OPTIONS
1.2
Local Delivery (Local Delivery, we love to meet a greet customers where possible) £25.00
One of the team will arrange your delivery as soon as it manufactured this option is included within a 75 mile radius of IP27 0SJ ONLY
1.3
No Hurry Standard Delivery (sent on a 48 hour service) £49.99
Delivered to you with in 7 days and sent on a 48 hour service
1.4
Express Delivery (sent on a 24 hour service) limited to 26-149kgs £79.99
Dates are calculated at checkout. Also weights are calculated.
This is available on most our 4-5 unit deal sets including any latest offers.
1.5
Get It Sooner (ordered before Midnight Tuesday, delivery same week, shipping upgraded to 24hour) £109.99
Ordered before Tuesday, We Work our hardest and aim for it to leave us Thursday same week for delivery Friday.
ordered before Wednesday Guaranteed Tuesday-Wednesday following week
ordered before Thursday Guaranteed Wednesday-Friday following week
1.6
Saturday Delivery (ordered before Tuesday) £140.00
Our only Saturday delivery option this is available on request only. We would have to double check your location prior to acceptance. If a order is placed we will upgrade to 24 hour and offer £40 refund. (for best practice please phone before placing a order)
We do carry some stock items but generally speaking everything is made to order. If a item is show as stock item this will be upgraded to a better shipping option where possible. Please get in touch or send us a message for latest deliver details. you can contact us here
2.0
Returns
2.1
CONCEPT OR UNIQUE STOCK ITEMS OR PRE ORDER, More information below.
14 day money back GUARANTEE ON STOCK ITEMS OR PRE ORDER, Available on CONCEPT, UNIQUE ONLY.
Pre Order sign found across the Concept and Unique Ranges & Pro Unique Ranges. Don't get confused when shown on the Unique & Pro Unique. (see below)
Any damaged items should not be signed for. On delivery day and refused and returned to address on the shipping label. Please check all wrapping if any signs of damage please refuse delivery and make a call to one of the team.
We would offer another item on return of your Incorrect product free of charge due to refuse of damage please also help us and photograph any damage and email it to us on admin@customsolutionsuk.uk. You will not be charged additional shipping if proof of damaged is supplied!
ADDITIONAL CHARGE MAY BE ACCRUED WITH NO PROFF OF DAMAGE
2.1.1
CONCEPT
2.2
UNIQUE
2.3
PRO UNIQUE
All PRO UNIQUE will have the following tag on its range as shown below.
NO RETURNS ON PRO UNIQUE MADE TO ORDER OR PRE ORDER
WITH 2 ORDER OPTIONS
MADE TO ORDER
PRE ORDER
MADE TO ORDER OR PRE ORDER
All MADE TO ORDER OR PRE ORDER, available on UNIQUE OR PRO UNIQUE are custom and made to your requirements for this reason no items are returnable due to fault of your own, being incorrect size or wrong item(always check with a member of staff to make sure you are ordering the correct items.
Stock: we aim to be as accurate as possible with our stock if for any unknown reason we are out or stock or unable to fulfil the item in the times given, a member of of staff will contact you straight away.
3.0
Shipping must be returned on original pallet with original banding and unopened. Within 14 days for full money back minus any shipping cost accrued by Custom Solutions Or the customer.
We aim to do our best on Customer Services, sometimes we are unable to reply straight away on our communication profiles. We will always do our best to answer as soon as possible. If you can not get hold of us straight away we will return your calls.