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FAQs

Products

Range Differences

Concept Range:
The Concept Range offers adaptable and user-friendly van storage solutions for a variety of trades, designed to provide efficient and customisable storage options.

Unique Range:
The Unique Range takes van storage to the next level with exceptional craftsmanship and top-quality materials. Starting place for power tools, It's the choice for those who prioritise quality and style in their storage solutions.

SH3 Pro Unique:
The SH3 Pro Unique range combines versatility and adaptability, ensuring every shelf can accommodate tool boxes, drawers or tray parts. It's ideal for tradespeople who need customizable and efficient storage.

Unlimited Range:
The Unlimited Range provides premium van storage solutions, offering multiple possibilities and personalization. Including custom colours, your brand, custom builds. If you can drawer it we can make it. It's for those who demand the very best in van racking for their trade.

Materials Used

We use 12mm hardwood ply for all our racking products, we do have birch ply available on request and subject to availability. We also have a light weight panel available in 12mm subject to availability on request.

Sizes Dimensions & Customisable Factors

Concept Range:

  • Sizes and Dimensions: The Concept Range is available in various sizes to fit different van models. These sizes typically include standard and compact options to suit your van's dimensions.
  • Customisation Options: The Concept Range allows for some degree of customization in terms of layout and accessories, making it adaptable to different trades and needs.

Unique Range:

  • Sizes and Dimensions: The Unique Range is available in standard sizes to fit a range of van models. It offers precision-crafted components to ensure a perfect fit to maximise your van's dimensions.
  • Customisation Options: The Unique Range offers level and rail storage, While not as customisable as the SH3 Pro Unique or Unlimited ranges, it provides top-quality storage solutions. With the option of drawer stacks only

SH3 Pro Unique:

  • Sizes and Dimensions: The SH3 Pro Unique range is designed to be highly adaptable. The sizes and dimensions depend on the specific van model and layout, ensuring a precise fit. We look to maximise the storage area for your van and tools and equipment.
  • Customization Options: SH3 Pro Unique excels in customization. It's designed to adapt to your specific needs, allowing every shelf to accommodate power tool boxes, drawers or tray parts, giving you a tailored storage solution.

Unlimited Range:

  • Sizes and Dimensions: The Unlimited Range offers the most extensive size and dimension options. It can be entirely customized to fit your van's exact specifications, including a choice of premium finishes. If you can draw it we can make it.
  • Customization Options: The Unlimited Range provides unparalleled customization. You can choose the size, layout, and finish that perfectly suits your requirements, ensuring a truly bespoke van storage solution.

Compatibility

At Custom Solutions, we take great pride in our commitment to crafting van racking solutions tailored to fit the unique demands of your work. Our racking units are engineered with versatility in mind. Each unit is meticulously designed to be scribed to any van, ensuring a precise and secure fit. What's more, if the need arises, our racking systems can be effortlessly refitted to another van, making them a long-lasting investment.

To make the selection process easier for our customers, we categorize our van racking into different size categories. These categories range from extra small (1000mm), small (1200mm), medium (1500mm), to large (1775mm). We've designed our racking solutions to accommodate a variety of van sizes, from the compact caddy size vans to the more spacious sprinter-sized vehicles. The installation length varies based on the specific requirements of our customers, ensuring that our racking systems perfectly match their needs.

We understand that no one size fits all and we don’t just sell racking to fit a van type, we supply racking to suit your working day and last for a working life ready for change at any given moment.

With Custom Solutions, you can count on our commitment to delivering adaptable, dependable, and precisely ready to fit racking solutions for your work van, no matter the size or scope of your project.

Customisation

4. Customisation: Tailor Your Van Interior to Your Needs

At Custom Solutions, we understand that one size doesn't fit all. That's why we offer a range of customisation options that give you the power to personalise your van interior. Our SH3 Pro Unique range introduces an array of drawer and tray parts that can be mixed and matched across the install, allowing you to design or reconfigure on the fly a workspace that's perfectly attuned to your unique requirements.

Our customisations options empower you to optimise your van storage space in ways that match your profession and work style. One of our team will put the time and effort in to make sure we have catered for you needs not just no but years ahead of time. Whether you're a joiner, plumber, electrician, contractor, or any tradesperson, we've got solutions that fit your needs. Our intuitive system enables you to create the ideal configuration for your tools, equipment, and supplies.

You're in control. Arrange your drawers and trays to have everything you need at your fingertips, improve accessibility, and create a more efficient workspace. It's all about working smarter, and with Custom Solutions, you can customise your van interior to work precisely the way you do.

Installation and Assembly

Guidance on how to install and assemble your racking systems

1. Concept Range:

PLEASE MAKE/ASSEMBLE ONE UNITS AT A TIME. REMEMBER TO MARK/SCRIBE/PENCIL ALL UNITS AS ONE WHEN MARKING, THEN CUT/SCRIBE EACH UNIT INDIVIDUALLY

  • Unboxing: Start by unpacking the Concept Range components, ensuring all parts are present. Only unpack one unit at a time and make and assemble one at a time all part are individually wrapped per unit. With all additional parts and accessories wrapped and packed individually.
  • Van Preparation: Before installation, clear out your van and clean the interior to provide a clean workspace. We recommend a steel bulkhead to be install prior to fitting for added security.
  • Layout Planning: work from bulkhead to the rear all units will be palleted in order. Unit 1 behind the bulk head.
  • Assembly: Follow the assembly instructions found on our our YouTube channel OR CHECK OUT THE DIRECT LINKS BELOW. Then typically, this involves attaching the racking securely to the van's interior, ensuring it's well-fastened. No fixing are included but generally a L bracket is the best method fitted internally keep it tidy minimum 50mm x 50mm L bracket

2. Unique Range:

  • Preparation: Unbox the Unique Range components and confirm all parts are included. Start off with assembling the level rail box and configure the box while assembling. More information can be found on Youtube Level rail box.
  • Assemble any drawers to bases this can be done at the end of the install.
  • Assemble any parts after installation this keeps thing simple and less parts to think about.

3. SH3 Pro Unique:

  • Component Review: As mention above check you have the correct number of units by simply counting on the pallet.
  • Assembly: Assemble the SH3 Pro Unique racking by following the simple Youtube Videos. Then this involves securing the components to your van's interior, ensuring a precise fit. leave 5mm above any wheel arch box to stop squeaking in the future
  • Customisation: The beauty of SH3 Pro Unique is its adaptability. Plan your customisation, such as drawer and tray placement, based on your needs. Lay boxes and parts out to be more organised before putting anything in to your new racking. Ideally this should be done prior to receiving your install.

4. Unlimited Range:

  • Inspection: Inspect all components of the Unlimited Range to make sure everything is present and in good condition. We can sort out any issues before you unwrap, after this we are unable to help further. we will have full packing images from your install so if we need to check anything we can before helping.
  • Van Preparation: Prepare your van by clearing it out and cleaning it. Try sort tools out prior to installation.
  • Customisation: Since Unlimited is highly customisable, carefully plan your layout, size, and finish from start to finish. We may have some more details on your install that are more about just your install this will be given over the phone or via email.
  • Assembly: Follow the assembly videos on our YouTube channel OR CHECK OUT THE DIRECT LINKS BELOW. . With the Unlimited Range, you have extensive customization options, so make sure the racking is installed to your exact specifications.

General Tips:

  • Safety: Ensure safety precautions, such as wearing protective gear and using the right tools, are followed during installation.
  • Instructions: Always refer to the installation instructions provided with your specific range.
  • Professional Help: If you're unsure about installation, it's a good idea to consult with a professional for assistance Or give us a call we are here to help.

These guidelines should help customers understand how to install and assemble our racking systems effectively. If further assistance is required, we recommend contacting our customer service team

Standard Assembly video

Wheel Arch Assembly Video

Ordering

Ordering & Payments

Ordering and Payment: A Seamless Process

Ordering the van racking solutions you need from Custom Solutions is a straightforward and streamlined process. Here's how it works:

Placing Orders:

  1. Browse Our Selection: Start by exploring our range of van racking systems. You can easily navigate through our Concept, Unique, Pro Unique, and Unlimited ranges to find the ideal solution for your needs.we have regular new products so check back daily of sign up to get notifications or new products.
  2. Select Your Products: Once you've found the racking components that match your requirements, click on the product listings to view detailed information, including sizes, dimensions, and customization options.
  3. Customize Your Setup: If you're looking for personalized configurations using drawers and tray parts, utilize our configure my van option giving as much details as possible. We can adjust your van racking to precisely fit your tools and equipment this will be spoke about over the phone if required or if this is your preference.
  4. Add to Cart: After you've configured your racking setup, click "Add to Cart" to place the product in your shopping cart.
  5. Review Your Order: Before checking out, double-check the contents of your cart. Ensure you have everything you need for your van interior organization.
  6. Proceed to Checkout: Once you're satisfied with your selections, proceed to the checkout page.
  7. Provide Your Details: Fill in your delivery information, including your contact details and shipping address.
  8. Payment: Choose your preferred payment method. We accept payments through secure and convenient options like credit or debit cards. Please note that all prices are listed in GBP (£).
  9. Place Your Order: Review your order summary to confirm your selections, and then click "Place Your Order."
  10. Configure my van option: If you have chosen the Configure my van option a 3D design will be created and a text message and email will be sent including the details and price of your configuration. All payment details will be included in the email of you can pay directly over the phone after 3pm any day.

Payment Methods:
We accept the following payment methods for your convenience:

  • Credit Cards (Visa, MasterCard,)
  • Debit Cards
  • Bank Transfer

Delivery Details:
At Custom Solutions, we understand the importance of prompt delivery. We strive to ensure your order reaches you in the shortest possible time. Delivery times may vary based on your location and the specific racking components you've chosen. Rest assured, we're here to provide you with a clear estimate of delivery times during the checkout process. Your satisfaction is our priority, and we're dedicated to making the delivery of your van racking solutions as smooth as possible.

Please feel free to reach out to our customer support team for any additional questions or specific shipping information

Pricing and Discounts

Pricing and Discounts: Great Value, Exceptional Savings

At Custom Solutions, we are committed to offering exceptional value for our top-tier van racking systems. Here's a comprehensive overview of our pricing structure and opportunities for savings:

Pricing Structure:

  • Transparent and Competitive: We believe in transparency. Our pricing is competitive and straightforward, ensuring that you receive the best value for your investment. Each product's price is clearly listed on our website, and you can easily explore the costs associated with our Concept, Unique, Pro Unique, and Unlimited ranges. We have a simple pricing structure budget, middle range, high end or high end coloured and customised.
  • Comprehensive Information: Our product listings provide you with in-depth information, including sizes, dimensions, and customization options. You can effortlessly configure your ideal van racking setup while keeping full visibility of the associated costs.

Discounts and Savings:

  • Special Offers: Custom Solutions occasionally offers special promotions and exclusive deals. These offers are designed to provide you with additional savings while enjoying the outstanding quality of our van racking solutions. To stay updated on ongoing promotions or upcoming discounts, visit our website's dedicated "Promotions" on our home page or reach out to our phone sales experts for personalised discount options.
  • Competitive Pricing: While we work diligently to keep our pricing highly competitive, we may provide volume discounts for large orders or special circumstances. If you have specific needs, bulk orders, or custom requirements, don't hesitate to get in touch with our team to discuss potential pricing advantages tailored to your situation.
  • Loyalty Rewards: At Custom Solutions, we value your loyalty. As a token of our appreciation, we may offer loyalty rewards to our returning customers. These rewards can come in the form of discounts or exclusive offers. If you're a returning client, ask our team about the benefits available to you.

Reach Out to our Sales Team for Exclusive Discounts:
Remember, our knowledgeable phone sales experts are at your service to answer your questions and help you explore discount options that may apply to your specific order. Feel free to reach out to the team who can provide you with insights on pricing, promotions, and any exclusive discounts you may be eligible for.

At Custom Solutions, we aim to make your van racking experience not only efficient but also cost-effective. Your satisfaction is our priority, and we are always ready to assist you in obtaining the best value for your investment.

For the most up-to-date information on discounts, pricing, and special promotions, be sure to check our website or consult with our sales team for personalized assistance.

Can I cancel my order?

We completely get it, we change our minds too! You will have the option to cancel as long as manufacturing hasn’t begun with 95% of our products made to order we are strict on cancellation policies. We will do all we can to help or worse case book a date for manufacturing in the future.

Adding to your order during manufacturing is a possibility just call one of the team and will work around the clock to make sure everything is delivered on time.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United Kingdom, Denmark, France. To enquire about shipping to a different destination, please contact us first. We will have partners offing our products in the closet future.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Generally all order are made to measure and to your design please allow 7-10 for manufacturing if you require this sooner please let a member of stage know. Next day shipping is available on all orders after manufacture (for an additional charge) please let a member of staff know when they follow up with a final delivery date and check delivery details. International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Any damaged items must be refused at delivery and sent back to us with a proof of damage including a photo including evidence, we will resend free of charge if we reserve this information, additional charges will apply if the item is sent back to us after the first attempt, with carrier company due to being palleted.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Get In Touch

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